Frequently asked questions (FAQ) / Help
General
Do I need to pay for the Go Grain application?
Our team is able to keep the GoGrain application free of cost. You can download GoGrain from Google Play or the App Store.
How do I create an account for Go Grain?
On the download page of our website, choose either the driver or shipper and install the application on your device. Once downloaded you will be prompted to create an account using your personal information.
Why cant I bid on the contracts posted?
Once signed up for GoGrain, the administrative team first needs to verify your documents before allowing users to bid on contracts. This ensures that our drivers are qualified and meet the requirements needed to bid on our app.
Is there an administrative panel?
Complete the Contact forum or give us a call at (844)-814-7246.
Shipper
Where can I get the Shipper application?
After clicking on the download button at the top of the page. It will take you to the section of the website where you can choose to download the GoGrain app either through Google Play or the Apple App Store.
How can I create / schedule a load?
After downloading the producer application and creating an account. Under the marketplace tab in the main menu, there is a button to create a load as a Shipper near the bottom of the app. At this point, you can enter your personal load details and pricing.
What is the payment type and how is it handled?
The payment type for GoGrain is by Credit Card, this allows for payments to be processed quickly and the option to collect reward points or cash back based on the card type used. Payments are processed on an average of 48 Hours after the driver picked up the load and are held by GoGrain in escrow until the load is delivered.
My bid was bought out, how do I go about setting up delivery windows?
Inside the application under the contracts tab. Select the contract you want to set up delivery times. Once open press the action button provided. As a shipper, you can communicate with the driver through the phone number provided or through our in-app chat feature.
Driver
Where can I get the Driver applicaton?
After clicking on the download button at the top of the page. It will take you to the section of the website where you can choose to download the GoGrain app either through Google Play or the Apple App Store.
How do I bid on a load to haul?
After downloading the driver application and creating an account. Under the marketplace tab in the main menu, you can view contracts and bid an amount of your choice.
What is the payment type and how is it handled?
The payment type for GoGrain is by Credit Card, this allows for payments to be processed quickly and the option to collect reward points or cash back based on the card type used. Payments are processed on an average of 48 Hours after the driver picked up the load and is held by Go Grain in escrow until the load is delivered.
My bid got selected, how do I go about setting up delivery windows?
Inside the application under the contracts tab. Select the contract you want to set up delivery times. Once open press the action button provided. As a Driver you can communicate with the shipper through the phone number provided or through our in-app chat feature.